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Start with the sales document workflow that already wastes your week.

If you know where the drag lives, we can scope the RFQ response, proposal, quote, follow-up, or CRM handoff lane quickly. If not, the sales desk audit clarifies the boundary, approvals, and path to production before any build spend begins.

Open workflow detail

Need

Sales packet, systems, owner, KPI

Route

Hosted intake first, direct email if needed

Outcome

Clarify build next, narrow, or no-go

Neptune used as the contact page hero panel image
Neptune used as the contact page hero panel image
Intake surface

Workflow

Name the sales packet that wastes time

Systems

List the current operating stack

Review

State how much human approval you want

Decision

Clarify build next, narrow, or no-go

Intake signal

The first conversation should make the sales packet specific.

The intake is there to make the work legible: RFQ response, proposal, or follow-up lane; system boundary; approved source material; KPI target; and the level of human review the business actually wants.

  • Sales document lane and owner
  • Systems and source material already in play
  • Quality or speed failure today
Mercury used as the lead routing workflow marker

Intake signal

Name the lane, anchor the KPI, and make the review edge explicit before anything gets built.

selected lanenamed KPIreview edge

Selected lane

Lead capture and routing

Strong first lane for founder-led services, lean sales teams, and small operators with one obvious inbound bottleneck.

First KPI: First-response time and qualified handoff rate
System pattern: Form or inbox -> summary and routing logic -> CRM or spreadsheet record
Approval boundary: Human review stays on low-confidence qualification, unusual requests, and outbound promises.

What you should get back

Sales document brief with trigger, owner, KPI, and no-go boundary.
System map covering inbound source, CRM or sheet record, document sources, and approval edge.
Exception and approval policy for pricing, scope, or ambiguous commercial cases.
Thirty-day desk build plan with a go, narrow, or no-go recommendation.

Email fallback only

If email is faster, use the same lane name and keep the note anchored to first-response time and qualified handoff rate. The hosted intake still remains the cleaner path because it preserves workflow, systems, and review details in one order.

Workflow scope intake

Scope Lead capture and routing

This lane works when new inquiries already arrive every day but still depend on manual reading, ad hoc qualification, and delayed handoff into the record system.

Bring this to the intake

The current drag inside lead capture and routing
The live path today: Form or inbox -> summary and routing logic -> CRM or spreadsheet record
The approved source material already in use: Approved qualification criteria, routing rules, service pages, and recent inquiry examples.
The KPI you want to move first: First-response time and qualified handoff rate

Book now if

  • Inbound volume is frequent enough to justify daily triage discipline.
  • The team already knows how to route leads when reading them manually.
  • A CRM, spreadsheet, or queue already acts as the system of record.

Wait to book if

  • Qualification is still political or changes every day.
  • No one agrees which owner should receive which type of lead.
  • The business expects full autonomous outbound selling on day one.

Launch audit intake

Open one hosted intake before anyone turns this into a broad transformation brief.

Use the popup to scope one lane in the right order: workflow and owner, systems and source material, risk and review, then timing and budget posture.

Workflow basics

Name one repeated lane, the owner, and the workflow category before anything else.

Systems and sources

Clarify the inbound source, the system of record, and whether approved docs or SOPs already exist.

Risk and readiness

We check risk areas, weekly review capacity, readiness to move, and budget posture before recommending a next step.

After submit

Expect a practical next-step view, not a vague discovery call: build next, narrow the lane, or stop because the record, source material, or owner is not ready yet.

What comes back after intake

Step 1

Review the workflow, current stack, and owner to decide whether the lane is specific enough for a useful first conversation.

Step 2

Reply with a scoped direction: sales desk audit next, narrow the lane first, or hold because the workflow is still too broad.

Step 3

If the lane is viable, move into the smallest engagement that can prove it without expanding scope too early.

What blocks the first conversation

You need multiple workflows bundled into the first engagement.
No one can name the owner or review risky outputs weekly.
The lane only works after a full platform rebuild or data-model redesign.
The business expects autonomous external commitments on day one.